FREE DELIVERY FOR ORDERS £25 AND OVER

Refund

Returns

We are sure you will love your new Muddy Rug product but if for any reason you feel you need to return it; please read the below.

Returns should be made within 28 days and in original, undamaged packaging. If the product returned has been used or unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Return Postage and packaging costs are non-refundable but if the product is faulty we will cover the cost for you, please keep proof of postage in case it gets lost on the way to us. Please package all returns items in their original packaging and return them in the same condition that you received them.

We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned. 

Returns Address:

Pet Rebellion Ltd
Manningford Estate, Unit 19b
Manningford Bohune
Pewsey
Wiltshire
SN9 6NL

Cancellations

If you need to change the details of your delivery address, remove items from your order or cancel it completely, please give one of our team a call on 01980 881124.

Please be ready to quote your order number and order date. If your order has already left our warehouse for delivery to you, then you’ll need to follow our Returns procedure above in the event of any unwanted products.

Offers

We regularly run offers for our online customers. However, offers never include our bundles. Muddy Rug reserve the right to remove discount at any given time.

PLEASE NOTE: Consumer Contracts Regulations 2013 (EU customers only)

In addition to our goodwill policy on returns, as a consumer, this legislation offers you the following cancellation rights when you buy online or by phone:

You’re entitled to cancel your contract if you wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods.  Your right to return products does not apply to goods made to your specification.

If you wish to exercise your right of cancellation, you’re obliged to retain possession of the goods and take reasonable care of them until your return them.  To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address

You can cancel by calling one of our Team on 01980 881124.  If you decide to cancel, you should return the goods to us at your cost within 14 days of cancellation and we’ll reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. We won’t refund your original delivery charge unless the goods are faulty, damaged, or not as described. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We’ll refund you no later than 14 days after the day we receive the goods back from you.

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